SBCN Monthly Networking - Waterloo Region

Register for Event
Wednesday, May 15, 2019 - 7:00pm to 9:00pm

Our monthly networking events provide a friendly atmosphere to meet new connections and continue building lasting business relationships.

If you have questions about our monthly networking events, we'd love to hear from you.

Alternatively, find out more about what you can expect.

Meeting Agenda:

7:00pm - 7:15pm Meet and greet
7:15pm - 7:30pm Business PowerUp session
7:30pm - 7:40pm SBCN announcements
7:40pm - 8:00pm Personal introductions
8:00pm - 8:30pm 
Guest Presenter: Trevor Wright - Do I need a toaster?
After many years in the customer service industry, starting at 12 years old working in a convenience store (and before then delivering newspapers), I have found some of the facts and fictions about customer service. When it comes to dealing with the customer we are always taught that the customer is always right. That is a bunch of hogwash! If a customer goes into McDonald's and orders a Whopper, are they right? No. It is our job to be sure that we educate the customer and make them right. Should we make the sale and never talk to the customer again? No. Many companies spend too much time trying to get new customers that they forget about the ones they already have. This is why we implemented the Sub Club Card at Subway. Sure, we gave a free sub away, however that was after the customer (the current customer) already bought 12 of them. I will go through many interesting stats, facts and figures about customer service and how you can retain customers and clients for ever.
Q&A
8:30pm - 9:00pm Business-to-business networking
Event Location: 

Waterloo Region Small Business Centre
Kitchener City Hall
200 King St. W.
Kitchener, ON N2G 4G7

Event Price: 
FREE for Regular/Corporate SBCN members. On-Line & Non-Members: $20 or $10 with valid Student ID.
Attachments: 

PLEASE NOTE: it is your responsibility to read the information when registering for an event. Where events require payment to attend, we regret we are unable to provide refunds.