Linda Ockwell-Jenner hosts Chris May, who discusses Service IQ, his consulting firm for small trades businesses. Chris helps owner-operators map their workflow and information flow to identify inefficiencies, risks, and opportunities. The pair discuss how implementing small process changes saves massive time and boosts profit. Chris emphasizes that networking and authenticity drive his success, advising business owners to recognize which tasks they can automate or offload to manage stress and improve capacity.