The Importance of Expressing Gratitude

Regular guest Steve Bentley returns to discuss an interesting article with Linda Ockwell-Jenner. Why is it so important to express gratitude in your business? The article from US-based Smart Business emphasizes that experiences are what your customers remember. We work hard to get new clients, but the focus isn’t always the same on keeping them… so let’s focus on enhancing the relationship!

Audio File: 
Download: Audio icon Episode 87.mp3