SBCN Small Biz Podcast

Glenn Poulos, the president of ProgUSA, joins Linda Ockwell-Jenner on the SBCN Small Biz Podcast to share tips for growing small businesses. He emphasizes four key areas: showing up creates opportunity, building relationships over transactions, protecting margins, and consistently bringing value to the conversation. Glenn stresses the importance of understanding a client’s needs, advocating for speed, and avoiding generic sales pitches. He highlights the “Punch Perfect Pitch and Close” guide available on his website (glennpoulos.com) which uses a three-point structure for presentations. Glenn also offered a valuable piece of advice – thoroughly research potential clients before engaging, as a lack of preparation can immediately derail the process.

Peter Piluk, from Creative Minds Accounting, discusses his networking journey over 30 years, emphasizing its crucial role in his business success. He highlights two key networking types: connecting with potential clients and building relationships with industry peers. Peter shares anecdotes, like securing a major software development contract through a referral from a network administrator, demonstrating the value of diverse connections. He stresses that networking isn’t just about immediate sales, but about building lasting relationships and fostering a supportive “piranha” environment where referrals flow. Ultimately, Peter underscores the importance of consistent networking, even with occasional anxieties, to unlock business opportunities.

Linda Ockwell-Jenner interviews SBCN member expert: Peter Piluk, Creative Minds Accounting's founder, on small business tax tips. Peter emphasizes the correct tax order: current payroll taxes first, followed by HST, then income taxes. He warns against common mistakes like claiming non-eligible expenses (e.g., clothing) and stresses the importance of keeping digital and physical receipts. Peter shares that business owners can claim 61-62 cents per kilometre for mileage. He advises against DIY tax preparation if behind by more than two years and reassures that the CRA is manageable, not intimidating.

Ashley Griffin, our Member Expert, and a network specialist operating under the company Griffcomm Inc. in Canada, discusses Voice over IP (VoIP) with SBCN Co-Founder Linda Ockwell-Jenner. VoIP, essentially a technology replacing traditional phone systems, allows for internet-based calls. Initially developed in the late 1990s, it faced challenges due to slow network speeds – around 10 megabits per second – making it difficult to handle multiple voice conversations. As networks improved in the mid-2000s, VoIP became viable, allowing businesses to connect hundreds of users. Ashley explains that while many larger organizations utilize VoIP today, smaller businesses often rely on traditional phone lines and PBX systems. He highlights the potential risks of using cloud-based VoIP solutions, emphasizing the importance of owning the phone number to avoid losing it if service is discontinued. Ashley also showcases a mobile Wi-Fi phone that connects to Wi-Fi networks, providing a remote access point to a business’s VoIP system.

One of our podcast experts, Peter Piluk and SBCN Co-Founder Linda Ockwell-Jenner discuss the increasing use of AI in accounting, particularly for small firms like theirs. Peter explains how he and his wife use AI for research, refining financial tasks, and even proofreading his LinkedIn posts – which are surprisingly successful. He highlights AI’s strength in following rules, like accurately posting transactions based on established accounting guidelines. Peter demonstrates how AI can automate tasks like monitoring client numbers and alert him to potential issues, freeing up his time. He emphasizes that while AI isn’t a complete replacement for accountants, those who embrace it will thrive, particularly as AI’s costs are expected to decrease over time, potentially shifting to a subscription model.

Andrew Leith, an SBCN Member expert, joins SBCN Co-Founder Linda Ockwell-Jenner. He emphasizes the crucial connection between company culture and revenue, comparing it to personal well-being – a negative mindset hinders performance. Andrew highlights the importance of fostering a positive environment through focusing on people, processes, and products, ensuring employees feel valued and have a voice. He further stresses authenticity and challenging assumptions about culture, advocating for leaders to prioritize genuine connection and employee well-being for sustainable success and ultimately, a thriving business.

The SBCN’s Linda Ockwell-Jenner and Ashley Griffin from Griffcom discussed VPNs (Virtual Private Networks), explaining their importance for small businesses, particularly those with remote workers. A VPN creates a secure, encrypted connection between a device and an office, protecting data when accessing it remotely. While VPNs have been around for decades, mobile VPN technology has become more prevalent and efficient. Essentially, a VPN allows businesses to securely access their data, regardless of location, and Ashley highlights the irony that smaller businesses often need this security more than larger ones. Finally, Ashley emphasizes the importance of owning your data, advising against relying solely on cloud services like Google Docs.

In this episode of the SBCN Small Biz Podcast, host Linda Ockwell-Jenner interviews entrepreneur Glenn Poulos, who shares his experience transitioning from a 15-year Canadian business to a new venture, Prog USA, in Florida. Glenn emphasizes the mindset of an entrepreneur – prioritizing ideas and ownership over rigid processes – and offers practical advice like focusing on a minimum viable product, building a strong team, and taking calculated risks. He highlights the importance of customer relationships and acknowledges the unique challenges and rewards of operating a business, particularly concerning financial risk and the need to constantly adapt.https://www.progusa.net/

In this Small Biz Podcast episode, realtor Ian Inglis joins Linda Ockwell-Jenner to provide an update on the Canadian housing market as of January 2026. He notes a 6% price decline in 2025, driven by increased inventory and explains that condo prices saw a sharper drop. Ian forecasts a relatively stable market in 2026 with potential price increases in the second half of the year, influenced by anticipated interest rate reductions. He advises prospective homebuyers, particularly first-timers, to contact a realtor early, emphasizing the importance of valuation, staging, and considering factors like roof condition and electrical systems to make informed decisions about purchasing or selling a home.www.theinglisteam.com

Andrew Leith, the founder of Octant Executive Advisory Group, discusses his business focusing on revenue strategy and leadership development, stemming from his corporate experience in rapid scaling software companies. He emphasizes the importance of understanding diverse thinking styles, particularly neurodivergent individuals, and encouraging leaders to truly empower their employees by allowing them to utilize their unique strengths. Andrew’s advice centers on recognizing the value in everyone’s perspective and creating safe spaces for growth, ultimately fostering a more effective and fulfilling work environment.