customer service

Way back in the ‘good old days’, banks used to try really hard to get new customers.

They also seemed to think that they should treat their current customers differently than the new customers they were trying to woo. What they didn’t seem to realize was, their current customers were the ones who allowed them the budget to try to attract the new customers.

I write about things that happen in my daily life, real life experiences.

Today I received yet another email promising me that if I wanted to be successful I should sign up and pay a certain amount of money to the person emailing me, in order for them to create my success or transform me, and then I would be successful. Really? Can someone actually "create" me? I thought I was already created - since I was born. 

Again and again I realize people just don't get customer service. It's not about giving a little bit of great customer service, it has to be awesome and create an experience from the beginning and continue, not stop halfway.