customer care

Do I Need a Toaster?

Way back in the ‘good old days’, banks used to try really hard to get new customers.

They also seemed to think that they should treat their current customers differently than the new customers they were trying to woo. What they didn’t seem to realize was, their current customers were the ones who allowed them the budget to try to attract the new customers.

How a Simple Work Flow Builds Your Business

Taking a look at how work flows through your business is a great way to get ready for growth.

One of my clients in the construction industry has been finding that a simple work flow map has helped him to clarify team roles, generate new job descriptions, and delegate more effectively. In turn, these activities have been increasing team engagement, which over time will reduce errors and increase profits. 

Here are some tips for preparing your own work flow analysis.

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