##  [ Customers Complaints are a Gift ](/articles/customers-complaints-are-gift) 

  Submitted by [Linda Ockwell-Jenner](/whois/4068) on Tuesday, January 17, 2017 - 08:44 

 ![](/sites/default/files/media/4068/thumb_gift-264165_960_720-945x630_0_small.jpg)

If you are listening to your customers complaints you are certainly going to continue to do well in business.

Evidently **at least 47% of customers** prefer to walk away and not complain to the business concerned. *How many dollars, and for some businesses it could be billions, is lost because lack of customer retention?*

  
Without customers you have no business. Excuses are not the answer, such as "we were very busy".

**Offering free meals, hotel stays, freebies in general does not go down well with at least 55% of customers,** they feel this is insulting and not the solution they are looking for. They have **taken the time to share the gift of a complaint** and all they get in return is a passive, let’s brush this perceived problem under the carpet, and we can all walk away happy. Not so, it has been proven time and time again.

To read more and take a look at some common or garden reasons why customers are dissatisfied please check out my blog [LindaOJ.Social](LindaOJ.Social)

Your comments are always welcome.



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